Last Updated: February 13, 2026
Thank you for shopping at Pimento-Wood.com. Please review our shipping policy carefully before placing your order.
Shipping Origin
All orders are shipped directly from Jamaica.
We ship worldwide using the following methods:
- DHL Express Shipping
- Jamaica Post Standard Shipping
Shipping availability may vary by destination and may change without notice.
DHL Express Shipping
DHL Express is our fastest shipping option.
Estimated delivery time:
5–9 business days from the shipping date.
Delivery times may vary depending on:
- Destination country
- Customs processing
- Carrier delays
Customers will receive tracking information once the order has been shipped.
Jamaica Post – Standard Shipping
Jamaica Post is our standard shipping option.
Delivery times begin from the date the order is shipped, not the date ordered.
United States
At this time, standard shipping via Jamaica Post to the USA is not available due to shipping suspension.
Availability may change without notice.
Customers in the USA must select DHL Express at checkout.
United Kingdom
Estimated delivery time:
14–30 business days
Canada
Estimated delivery time:
14–21 business days
Other International Destinations
Estimated delivery time:
14–35 business days or sooner
Delivery times vary depending on the country and customs processing.
Tracking
For standard shipping, customers are responsible for tracking their package through the Jamaica Post website once tracking information is provided.
For DHL shipments, tracking will be available through DHL’s tracking system.
Shipping Delays
We are not responsible for delays caused by:
- Customs processing
- Carrier disruptions
- Weather conditions
- Import inspections
- Government restrictions
Delivery estimates are not guaranteed.
Customs & Import Fees
International customers are responsible for:
- Customs duties
- Import taxes
- Clearance fees
Failure to pay required customs fees may result in the package being returned. Additional fees and restocking charges may apply.
Incorrect Address
Customers are responsible for providing accurate shipping details.
We are not responsible for delivery issues caused by:
- Incorrect address
- Incomplete address
- Failed delivery attempts
Reshipping fees must be paid by the customer if a package is returned due to address error.
Order Processing Time
Orders are typically processed within 1–3 business days before shipment.
Processing times may increase during high-volume periods.
Important Notice
All delivery times are estimates and begin once the package has been shipped.
Business days do not include weekends or public holidays.